Moss Opens East Coast Distribution Center

From Moss Motoring 1983.

At least 50% of the times you order parts for your car, you need it “yesterday”. However carefully you plan your breakdowns, it’s always the part you don’t keep a spare of in the garage that goes! (When did you last have to use that fan belt that’s lying alongside the spare tire in your trunk?!)

Realizing that delivery times are critical, Moss Motors has always put an emphasis on prompt order handling. Currently, we average 1.4 days from receipt of order to shipment which is quite good, considering the volume of orders we handle. (We’re shooting for same day service, of course. Just give us a bit more time!)

However, after the parts leave our building we have no influence on delivery times. UPS gives us great air service across country but, by golly, it’s expensive! If you’ve ordered something too big for UPS or the Postal Service to handle, truck freight is the only alternative; that can take several weeks to go from Goleta to the other side of the country. You may also check cargo van load board if there’s a way to deliver the parts sooner.

Facing this problem squarely, we realized the “mountain had to go to Mohammed”, as it were. So, we have shipped a large stock of Moss parts to New Jersey and set up a nifty distribution operation that will serve our customers east of the Mississippi. For the time being located in Montville, NJ (already it’s looking as though larger quarters will be needed before too long), our new operation works as follows:

Your phone or mail order still goes to our Goleta headquarters, where our staff enters it into the computer. With a few exceptions, all orders for customers in the eastern part of the country are then relayed by direct computer link to New Jersey for shipment. The exceptions would be when the computer shows the parts needed to fill the order are in stock only in California. Thanks to the amazing speed of computer link processing, there is no delay in this system; orders leave New Jersey just as quickly as they would California.

Customers whose orders are shipped from New Jersey will get much faster delivery without having to pay air rates. In fact, the rates on our “Simplified Shipping Chart” show that customers east of the Mississippi will now pay even less for ground service than previously! Faster service for less cost; hard to beat in this day and age!

An added feature of the new operation is a Sales Counter, open weekdays from 9:00 a.m. to 6:00 p.m., Saturdays from 9:00 a.m. to 1:00 p.m. The shop is located about 30 miles west of New York City in northern New Jersey, at 23 Taylortown Rd., Montville. Bob Goldman is the man in charge and he will be happy to welcome customers to this new Moss Motors facility.

IMPORTANT: Remember that Orders and Customer Service enquiries must go to California, even if your parts are shipped from New Jersey! All the records are kept at Goleta, and Bob and his crew handle only shipping and counter sales at Montville. Phoning us at New Jersey about anything other than a counter sale will not get you the information you need.